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Ombudsman, and our staff operate within the Code of Practice. The Journal supports the work of the Press Council of Ireland and the Office of the Press We thank everyone for their patience and understanding.”ĭAA advised passengers to get in touch with Aer Lingus directly. “As they work to resolve the issue we ask guests to cooperate with our teams. XnZLgpCFpB- Dublin Airport September 10, 2022ĭAA, which oversees the running of the airport, earlier said that other airlines were not affected by the issue.Ī statement from DAA noted that Aer Lingus was “experiencing an internal IT issue at present, impacting their check-in and boarding processes”. Impacted passengers should contact regarding next steps. Some passengers vented their frustrations on social media as thousands of people queue inside and outside the airport today.Īer Lingus flies out of Terminal 2 at the airport.ĭue to ongoing IT issues, the airline has confirmed the cancellation of all flights to the UK & Europe that were due to depart Dublin Airport after 2pm today (Saturday).
The airline’s flights originally scheduled to depart to Dublin from Europe from 2pm onwards today have also been cancelled, with the exception of flights to Portugal and Spain. “We have made additional customer service agents available to deal with high call volumes – please bear with us as we try to service all customer queries.”Įarlier, it cancelled its flights to the UK and most of Europe from Dublin Airport for Saturday following a “major” connection issue with the company’s online system. “As systems have now been restored we are contacting customers directly in order to re-accommodate them as efficiently as possible.
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The spokesperson added: “Any customer impacted by today’s disruptions will be able apply for a refund or change their travel plans, free of charge through, our call centres and our social media channels. Aer Lingus Regional (operated by Emerald Airlines) are also planning to operate remaining services today, albeit with delays.” “Our transatlantic services from Shannon operated as normal today. The airline said it is operating all of its transatlantic services from Dublin, albeit with delays and reduced passenger numbers in some instances due to security restrictions applying as a result of the systems outage. “Aer Lingus had to cancel 51 flights today, mainly to and from Dublin/European and UK destinations.” The break in connectivity has now been restored and we are taking steps to bring all of our systems back online. “This system outage was caused by a break in connectivity in services from a UK network provider. In a statement a spokesperson said: “Aer Lingus sincerely apologises to customers for the severe disruption caused today by the unavailability of key systems for check-in, boarding and our website. The company also ruled out the possibility of a malicious attack by hackers as the cause of the failure, telling this publication: “The incident was not the result of a cyber attack.” The company cancelled 51 flights today, mainly to and from Dublin and European and UK destinations.īut the company has advised customers that its flights for tomorrow are planned to “operate as normal” and customers are advised to arrive at airports at “the normal time for their scheduled flight”. AER LINGUS SAYS it has fixed a “major” connection issue with the company’s online system, after it resulted in a raft of flights being cancelled at Dublin Airport this afternoon.
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